At Soxee, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help! Below are the details of our return and refund policy:

1. Return Eligibility

You may request a return or refund under the following circumstances:

• Defective or Damaged Items: If your item is faulty, damaged, or has a manufacturing defect, please contact us within 30 days of receiving your order.

• Incorrect Item: If you received the wrong item, please notify us within 30 days of delivery.

• Order Not Received: If your order has not arrived within the expected delivery time, please contact us for assistance.

• Order Cancellation: If you wish to cancel your order after placing it, please notify us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a refund.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support team at support@soxee.store with your order number and the reason for the return.

2. Receive Instructions: We will provide you with a return authorization and specific instructions on how to send the item back to us.

3. Package the Item: Ensure that the item is in its original condition, unworn, and unwashed. Pack the item securely to avoid damage during shipping.

4. Ship the Item: Send the item to the address provided in the return instructions. Please retain the shipping receipt as proof of return.

3. Refund Process

Once we receive your returned item, we will inspect it and process your refund. Here’s how it works:

• Defective or Damaged Items: If your item is deemed defective or damaged, we will issue a full refund to your original payment method, including any shipping costs you may have incurred.

• Incorrect Item: For incorrect items, we will issue a full refund for the item and cover the return shipping costs.

• Order Not Received: If your order has not arrived, we will investigate the issue and, if confirmed, provide a full refund.

• Order Cancellation: If your order is canceled before shipment, a full refund will be processed immediately.

4. Processing Time

Refunds will be processed within 7 business days after we receive your returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.

5. Non-Returnable Items

Please note that certain items, such as items marked as final sale, are not eligible for return or refund.

6. Customer Support

If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at support@soxee.store. We’re here to help and ensure your satisfaction!